CE Courses for Insurance Brokers/Agents

Following are available courses for insurance agents and producers to be held at Paul Davis Restoration of the Space Coast. If you are an adjuster or other professional requiring CE credits, please reach out to Paul Davis Restoration of the Space Coast at 321-294-9198 for additional courses. We can schedule private classes at your location (5-person min), or schedule an open session at our location. (30 days notice required)

2020 Law and Ethics (for Agents CE 5-220/Adjusters CE 5-620) – 5 Hours

This course fulfills the law and ethics update requirement. It defines ethics and reviews various scenarios applicable to insurance professionals.

To be held August 5, 2020 at

Paul Davis Restoration of the Space Coast
3181 Skyway Circle
Melbourne, FL 32951

National Flood Insurance Program – 3 Hours

This course fulfills the NFIP requirement for continuing education. It is an Interactive course which familiarizes attendees with eligibility, rules and coverage of the National Flood Insurance Program.

Before the Disaster – 3 Hours

This course reviews the phases of disaster management; preparedness, response, mitigation and recovery. We discuss the importance of devising an emergency action plan, both for personal use and professional. Handling communications, safety and survival until the disaster has passed.

After The Disaster – 3 Hours

Resources are offered for helping mitigate both the psychological and property damages that occur after a disaster. We discuss dealing with the types of claims effecting large exposures as well as residential claims. The steps to be taken before restoration can be begin and the documentation necessary are covered as well as pre-event paperwork and post-event responsibilities.

A Balanced Approach to Mold – 2 Hours

In our industry, there are extreme views of mold. One side tends to “blow it out of proportion” using scare tactics. The other side down-plays it. This course shows the two extremes and offers a balanced view and the industry standards for proper steps for mold remediation.

Animals Gone Wild – 2 Hours

The causes and effect of animals getting into the home are examined including the damage they can cause the cost associated with them. We also discuss things that can be done to prevent damage and insurance claims.

Cabinets and Countertops – 3 Hours

Cabinets and countertops represent a substantial cost to the insurance provider when there is fire or water damage. This class will help insurance professionals assess the value and quality of cabinets.

Claims – Policy and Practice – 3 hours

Stay on-track in the claims environment – we detail the steps involved from pre-claim activities such as coverage issues, dissemination of information, risk inspections, policy audit and reserves to the steps involved for driving a successful claim to closure.

Composition of Steeply Sloped Roofs – 3 Hours

Learn the issues surrounding composition roofing and the special concerns regarding steeply sloped roofs.

Content Commandos – 1 Hour

This course offers a comprehensive review of the many facets involved in handling a content claim. It examines how proper peril identification may affect restorability. Proper packing, cleaning and storage techniques are detailed for items deemed salvageable.

Contents – Claims from Cave to Castle – 2 Hours

What is included in contents claims and what is the difference between hard and soft contents. These are just a few questions answered.

Disaster Planning for Business – 1 Hour

We review the phases of disaster management, emergency action plans and how to create an emergency preparedness plan. The course focuses on Property Damage, mitigation and recovery.

Ethics and Insurance – 3 Hours

This course covers the foundations for insurance ethics, insurance professional’s responsibilities, unfair trade/settlement practices. Participants will obtain an in-depth analysis of the abastract and real-worrld practices to ethical behavior in marketing and selling insurance

Ethics: Decision Making Tools for Insurance Professionals – 3 Hours

In this interactive class, we discuss ethics and ethical behavior as compared to legal or moral behavior. We provide examples and practice in using decision making tools for resolutions to real-life scenarios.

Fire – 1 Hour

The basic issues concerning fire losses are presented including topics such as mitigation, at-risk surfaces, wall coverings, and smoke mitigation. We share the tools used during the mitigation and restoration process.

Fire and Smoke Damage Mitigation – 3 Hours

This course covers issues relating to fire and smoke losses, technical issues of the restoration process, and procedural expectations of restoration contractors. We review of the anatomy of fire and smoke as well as cleaning procedures and equipment overviews.

Fire and Smoke Losses – 3 Hours

This course covers issues relating to fire and smoke loss as they pertain to coverage, technical issues of spread and acceleration and procedural expectation of insurance professionals We discuss the anatomy of fire and smoke as well as the investigative procedures and fraud overviews.

Fixing Bad – The Clean Up of Meth Labs – 3 Hours

The hazards of a meth lab to the community and what insurance carriers and property managers should be on the lookout for will be examined during this course.

Going Green – 2 Hours

Understand the complexities of coverage issues that surround “Green” upgrade policies. We discuss the meaning of Green and the complexities of environmentalism vs. the concept of policy upgrades and coverage issues, dissemination of information, risk inspections, policy audit and reserves. We cover best practices for moving forward fairly and in environmental good conscience.

Hoarding and Insurance Claims – 2 Hours

Understanding hoarding and its role in insurance claims. We define what hoarding is and discuss the various levels. We also go over coverage concerns and policy considerations and the types of losses that may occur and the issues the contractors will face.

How a Concrete Home is Built in Florida – 2 Hours

Because adjusters evaluate insurance claims, they need to know what is hidden behind the walls. This course teaches how concrete homes are built in Florida so shareholders can be sure estimates and repairs are created completely and fairly.

How the Water Source Affects the Claim – 1 Hour

We discuss the different sources, classes and categories of water damage and explain how Applied Structural Drying and required documentation will affect claims and costs.

Ineffective Drying and Fraud – 3 Hours

The factors involved in water claims are discussed in order to protect clients from potential fraud. This class focuses on the appropriate handling of water claims and gives insurance professionals tools for identifying and tracking liabilities.

Intro to Water Damage Mitigation – 2 Hours

Learn about the different sources, classes and categories of water damage. We explain how required documentation will affect claims and how drying costs can affect the overall claim.

Inventory and Evaluation for Property Losses – 3 hours

Explore common assumptions concerning property owner’s insurance coverage, including inventory of contents and how to prove initial pre-loss condition. Learn how contents are restored, including the equipment and cleaning methods used to meet industry standards.

It Takes a Village – 2 Hours

The three key players in the Insurance industry that policyholders encounter are the Agent, the Adjuster and the Restoration Contractor. Learn the misconceptions about all 3 and the misunderstanding of their relationship.

Lead Safety – 2 Hours

The EPA has requirements for contractors working on pre-1978 housing to prevent lead poisoning resulting from unsafe renovation practices. Learn the EPA’s rules for Renovation, Repair and Painting (RRP) and how it affects repair projects. This rule potentially limits the number of qualified contractors.

Mold and Water Claims – 3 Hours

Six basics are covered; analyzing a water claim, the life cycle of water claims, steps necessary for keeping water claims from becoming mold claims, general information concerning mold claims, documentation required to prove mold claims, and what is required to close a mold claim.

Mold Prevention – 3 Hours

Familiarize yourself with the life cycle of water claims, the steps necessary for keeping them from turning into mold claims and the documentation required to prove it. We include sections on identification, cause and effect; avoiding mold claims through proper claims handling; best practices for after a mold claim exists; proper handling, documentation and closing of a mold claim; and types of mold and relevant timelines for a mold claim.

Odor Mitigation – 1 Hour

Why is odor mitigation important? Most restorations are ultimately judged by the level of residual odor. Even the best restoration efforts are deemed unacceptable if there is the slightest trace of smoke and odor. Learn the most common odors and the most effective methods of deodorization.

Pack Out Inventory System – 1 Hour

The Pack Out Inventory System shows your interest in helping the insured get back on their feet fast. It improves the overall claims experience by reducing the owner’s aggravation. Using bar codes and photos enhances professionalism and allows quick location of specific items in the warehouse.

Review Process for Water Mitigation Claims – 3 Hours

The science of drying, the types of water losses, and the process and equipment used to dry a loss and the documentation used to are expounded upon.

Roofing – 1 Hour

Learn the issues surrounding composition roofing and steeply sloped roofs. Steps in dealing safely with roofing claims and the concerns regarding these claims are discussed.

Smoke and Odor Damage Mitigation for Property Losses – 3 Hours

What are the most common types of fire, smoke and odor damage associated with insurance losses? We review the anatomy of fire and smoke, cleaning process and equipment used, and odor mitigation.

Smoke Damage Mitigation – 1 Hour

A condensed class covers the different types of fire, smoke and odor damage.

Soft Contents – 3 Hours

Learn the latest technology used in soft contents restoration claims. Understand the benefits of restoration vs. replacement, then ecessary tasks and processes for successful restoration, the limitations and capabilities of the technology, and the paradigm shift in the industry. We also discuss how to process soft contents claims and the various alternatives for contents tracking and pricing models.

The CATs Out of the Bag – 3 Hours

How does a Catastrophe affect the carrier? What is a CAT anyway? How can a carrier prepare for an event? What happens after the Catastrophe strikes? These questions are answered in this course.

The Role of Technology in the Claims Process – 1 hour

Current trends and challenges of using technology effectively and in the most efficient manner during the claims process.

The Science of Applied Structural Drying – 3 Hours

Applied Structural Drying (ASD), Psychrometry, and what insurance professionals need to know when dealing with a water loss. Learn the methodology of “drying in place”. Find out what documentation is required as structural materials go through the drying process.

Trauma Recovery Services – 2 Hours

What traumas require specialized recovery service? What are the safety concerns and industry standard processes when dealing with trauma and biological clean-up methods. We feature proper use and disposal of PPE.

Wind Damage Mitigation – 1 Hour

Understand the options for Pre-Damage and Post Damage mitigation as a result of wind damage. We also address roof strength, roof coverage performance, roof-to-wall strength, wall-to-floor-to-foundation strength, opening protection and window, door and skylight strength.